Privacy Policy

Effective: May 26, 2026 · Last updated: Jun 18, 2026

NetEase Youdao, Inc. (“we”) values your privacy. This policy explains how we collect, use, store and protect your information when you use yoidao.com and related software (the “Service”).

1. Information we collect

Information you provide (e.g. email and details when you contact us), automatically collected logs (device, OS, browser, IP, access time) for security and analytics, and service data such as lookup/translation/study records synced after sign-in.

2. How we use information

To provide, maintain and improve the Service; to respond to your requests; for anonymized analytics, troubleshooting and security; and to send important notices where permitted by law.

3. Cookies

yoidao.com may use cookies or local storage to remember preferences, secure access and run anonymized analytics. You can manage or clear cookies in your browser.

4. Sharing & disclosure

We do not sell your personal information. We share it only with your consent, with confidential service providers (e.g. CDN, analytics), or when required by law.

5. Security & your rights

We use reasonable measures (HTTPS, access control) to protect your data and keep it only as long as needed. You may access, correct or delete your information by emailing [email protected].

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